Welcome to the Team Claw suite (including Team Claw, WizTeam, Team CRM, collectively "the Platform"). These Terms of Service ("Terms") are an agreement between you ("User") and Team Claw Technology Sdn. Bhd. ("we", "us", or "our") regarding your use of the Platform services. Please read and understand all contents of these Terms before registering or using the Platform. By registering or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
For clarity, the following terms in these Terms have the following meanings:
The Platform provides services in SaaS (Software as a Service) model. Users access and use the Platform via the internet without installing software locally. We are responsible for platform deployment, operations, upgrades, and security.
Each product under the Team Claw suite offers different business function modules:
Specific features of each product are subject to the actual released version. We reserve the right to adjust features according to product planning.
The Platform uses a subscription-based pricing model. Please refer to each product's pricing page for specific prices and packages. We may adjust prices from time to time, with advance notice as specified in these Terms.
Users should register in the name of an enterprise or organization and provide true, accurate, and complete registration information. If registration information changes, users should update it promptly. All consequences caused by false or outdated information provided by users are the user's responsibility.
Users should properly keep account login credentials (including but not limited to username, password, verification codes, etc.) and may not transfer, rent, or lend accounts to others. Users are responsible for account security issues caused by improper storage. If unusual account activity is detected, users should notify us immediately.
Account ownership belongs to the registered enterprise. Enterprise administrators have the right to manage internal sub-accounts and permission assignments. When an enterprise undergoes merger, division, or other entity changes, please contact us to handle account changes.
The Platform offers monthly and annual billing. Users choosing annual plans enjoy approximately 17% discount (annual price is about 10 months of monthly price, equivalent to 2 months free).
Unless users actively cancel before the current subscription period expires, subscriptions will automatically renew for the same billing cycle. We will remind users via email or platform notification before auto-renewal.
Our refund policy is as follows:
We reserve the right to adjust service prices. Price adjustments will be notified 30 days in advance via platform announcements, email, etc. Price adjustments do not affect fees during users' current valid subscription period.
Subject to compliance with these Terms, users have the following rights:
Users should comply with the following obligations when using the Platform:
All intellectual property rights for the Platform's software, technology, interface design, documentation, trademarks, brand logos, etc. belong to Team Claw Technology Sdn. Bhd. Without our written permission, users may not copy, modify, decompile, disassemble, or otherwise attempt to obtain the Platform's source code.
Ownership of business data entered and generated by users on the Platform belongs to users. We do not claim ownership of user business data. During the subscription period and the data retention period after cancellation, users can export their business data at any time.
If users provide product feedback, feature suggestions, or improvement opinions, we have the right to use this feedback to improve products and services without paying any fees or bearing other obligations to users.
Users can cancel subscriptions at any time through platform settings or by contacting customer service. After cancellation, user data will be retained for 30 days, during which users can export data or apply to restore accounts. After 30 days, data will be permanently deleted.
In the following circumstances, we have the right to terminate services to users:
If we need to terminate all Platform services due to business adjustments or other reasons, we will notify all users 90 days in advance and assist users in completing data export and migration.
To the maximum extent permitted by law, we are not liable for any indirect, special, incidental, or punitive damages resulting from the use or inability to use the Platform, including but not limited to loss of profits, data loss, loss of goodwill, or business interruption.
In any case, our total compensation liability to users for Platform services does not exceed RM10,000 or the actual service fees paid by the user in the 12 months preceding the claim event, whichever is higher.
We are not responsible for service interruption or data loss caused by force majeure factors (including but not limited to natural disasters, war, government actions, cyber attacks, power failures, telecommunications interruptions, etc.), but should take reasonable measures to restore services as soon as possible.
The formation, execution, and interpretation of these Terms are governed by the laws of Malaysia.
Any disputes arising from or related to these Terms should first be resolved through friendly negotiation.
If negotiation fails, either party has the right to submit the dispute to the competent courts in Kuala Lumpur, Malaysia.
If you have any questions about these Terms or encounter any problems while using the Platform, please contact us:
Thank you for choosing the Team Claw suite. We will continue to provide you with excellent products and services.
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