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Data Security Commitment

Version: V1.0 | Last Updated: March 2026

Your business data is your most valuable asset. WizTeam understands the importance of data security, and we protect your data with the highest standards and commit to full transparency.

1. Core Commitments

1. Data Ownership

Your business data belongs to you. WizTeam acts only as a data custodian and does not own your data. We will not access, use, or sell your data without authorization. You can export or delete your data at any time.

2. No Data Sales

We will never sell your business data to third parties. We will not use your data for advertising, sell it to data brokers, or use it for commercial purposes unrelated to our services.

2. Multi-Tenant Data Isolation

• Logical Isolation: Each company's data is stored in independent logical partitions with strict database-level isolation
• Physical Isolation: Enterprise customers can purchase dedicated database instances
• Isolation Verification: Regular penetration testing to verify isolation effectiveness

3. Data Encryption

Transmission Encryption

Full-site HTTPS, all data transmission uses TLS 1.3 encryption. HTTP plaintext access is not supported.

Storage Encryption

• Database fields: AES-256 field-level encryption
• File attachments: Object storage encryption (OSS Server-Side Encryption)
• Backup files: Encrypted storage with independent key management

4. AI Data Processing Transparency

Your data is processed only within your dedicated tenant environment.

• Never leaves tenant environment: AI analysis runs in your isolated environment, data never crosses tenants
• No model training: Your business data will never be used to train AI models
• No data mixing: Your data is never mixed or analyzed with other companies' data
• Results visible only to you: AI analysis results are visible only to you and your authorized employees

5. Data Backup and Recovery

• Backup frequency: Daily automatic backups
• Backup retention: Last 30 days of backups retained
• Disaster recovery: Multi-availability zone backups prevent single points of failure
• Data recovery: Accidentally deleted data can be restored from backup within 24 hours

6. Data Security Measures

• Transmission encryption: HTTPS + TLS 1.3
• Storage encryption: AES-256
• Multi-tenant isolation: Strict data isolation architecture
• Access control: Role-based access control (RBAC)
• Audit logs: Complete recording of all data access and operations
• Breach notification: If a data security incident occurs, notification within 24 hours

7. Data Deletion

• User-initiated cancellation: Deleted from active database within 30 days
• Backup deletion: Completely deleted from backup systems within 90 days
• Enterprise customers can request deletion certification

8. Contact Us

If you have any questions about data security or discover security issues, please contact:

• Security email: security@tianmeitek.com
• Company: Team Claw Technology Sdn. Bhd.

We commit to responding to security-related questions within 24 hours.